Security Officials report that Seattle Conflict Resolution provided:

Conduct enforcement and communication protocols
A script and practice for situations that commonly occur
Basic and intermediate tools based in excellent customer service
Where/ how you stand to communicate non-violence, advanced tactical skills
Handy phrases that build rapport while setting clear boundaries with irate individuals

Serviced Offered (By Employee Type)

a. Conflict Response — Provides de-escalation skills for beginner and intermediate staff

b. Advanced Conflict Resolution — Includes a 2 hour in-person or live webinar for up to 30 people

a. Burnout Mitigation — Includes a 60-minute live webinar for up to 20 people

b. Building a constant-improvement cycle — Includes a 60-minute live webinar for up to 20 people

c. Moderating employee on employee conflict — Includes a 90-minute in person seminar

a. Policy Review — Handbook-ready Guide

b. Crisis Response Plan (A Focus Group) — Includes a 45 to 90-minute live webinar

c. Customer Code of Conduct — Includes a 45 to 90-minute live webinar

d. Employee Survey — An anonymous tool utilized to assess your team