2 hour in-person session for up to 30 people

Includes the following:

1. Why we asses threats incorrectly

2. Biology: Recognizing the primal response system in yourself and others

3. How to avoid primal response (the parasympathetic nervous system)

4. How role, status, rank, and power play in conflict

5. A script and list of handy phrased tailored to your industry

6. Tools (basic and intermediate)

7. Physical tactics, body language, egress, situational awareness

8. Practice Time on scenarios specific to your industry (1 hour)

1 hour e-learning course (Requires training for those who supervise the e-learners)

Includes the following:

1. Generic version above, items 1-7

2. Interactive training video, addresses barriers based on user’s conflict type (aggressive/reactive, aggressive/reflective, aggressive/social, passive/social, passive/avoidant)

3. User views 3 different conflicts, receives training then answers quizzes

4. In-course downloads (boundaries, difficult conversations, situation grading worksheets)

5. Certificate of completion provided

2 hour in-person or live webinar for up to 30 people

1. Going deep- understanding people we serve

2. The conflict resolutionary- how to harness the energy to create change

3. The 3 rings of conflict mastery

4. Personal growth path- steps to be less reactive, set humane boundaries

5. Four anchors for personal growth, in-class assessment exercise

6. How to create boundary statements that include others

60-minute live webinar for up to 20 people

1. Symptoms of individual and group burnout, informal survey

2. Strengths/ shadows of these symptoms within a team

3. Mitigation geared to your workplace, short-term and long-term

1. Incident tracking, reporting, debriefing

2. Post-incident upgrades (code of conduct, employee training, policy, communication protocols, use of security/ enforcement)

3. Promoting knowledge swaps within your team, fostering a growth-mindset

1. How to maintain neutrality as a supervisor when employees disagree

2. Being the “court of appeals” for unresolved internal conflict

3. Setting the standard- policy language

4. Stop the stonewalling – how to handle common diversions and stalls

5. The INS Process (three step resolution method) with practice

6. Emotional overload- harnessing emotional charge for positive change

7. Operations upgrades: The use of employee coaching, performance evaluations, complaint documentation, and other feedback loops to reduce workplace bullying, morale busting

45 to 90-minute live webinar

1. Map out communication protocols for crisis/ threats of harm, including use of law enforcement. Focus on 3-4 crisis levels
   

2. Set bar for employee response, including # of people responding, safety protocols, and basic tips for commonly occurring situations

3. Completion of Response Plan that is handbook ready

Handbook-ready document providing the following:

1. Difference between harassment and other forms of conflict, what to report

2. Time limits and process to resolve interpersonal slights (i.e. a no-grudge policy)

3. 6 tips on how to ask a co-worker to resolve tension

4. 9 tips to make the employee-on-employee resolution successful

5. Flowchart that provides step by step instructions on de-escalating yourself before fielding a tense conversation or conflict

45 to 90-minute live webinar

1. Review history of high impact incidents

2. Consider standards on when a customer loses invitation to your property

3. Formalize language for handbook, public notice, possible law enforcement

Anonymous tool to assess your team’s perceptions on:

1. Readiness for human-made crisis

2. Co-worker conflict and grievance handling

3. Customer impact of workplace tension