If you have questions about this policy, contact us using the details at the bottom of this page.

1. Information We Collect

Device Information When you visit the Site, we automatically collect information about your browser, IP address, time zone, and the pages you view. We gather this through cookies, log files, and similar tracking tools, and use it to understand how visitors navigate the Site.

Contact and Lead Information When you fill out a form, request a quote, or reach out to us, we collect information such as your name, email address, phone number, and company details. We refer to this as "Contact Information."

Together, Device Information and Contact Information make up the "Personal Information" covered by this policy.

2. Cookies, Log Files, and Analytics

We use cookies and log files to track visits to the Site, understand traffic patterns, and improve the user experience. Log data may include your IP address, browser type, internet service provider, referring/exit pages, and timestamps. This data is used for internal analytics and is not linked to information that personally identifies you unless you have submitted a form.

You can disable cookies through your browser settings at any time. Doing so may affect how parts of the Site function.

3. How We Share Information

We do not sell your Personal Information. We share it only with the service providers that help us run the Site and manage your inquiry, including:

• Squarespace, which powers this website — see their privacy policy at squarespace.com/privacy

• Twilio, which powers our SMS/text messaging — see their privacy policy at twilio.com/legal/privacy

• Freshworks (including Freshdesk, Freshchat, and Freshsales), which we use as our CRM and helpdesk to manage and respond to your inquiry — see their privacy policy at freshworks.com/privacy

We do not share your mobile number with third parties for their own marketing purposes. We recommend reviewing the privacy policies of these providers directly for more detail on their practices.

4. SMS/Text Messaging Consent

If you provide your phone number and opt in to receive texts from us, you agree to receive messages related to your inquiry, appointment reminders, follow-ups, or promotional offers.

• Message and data rates may apply.

• Message frequency varies.

• Reply STOP at any time to opt out, or HELP for assistance.

• SMS consent is never a condition of purchasing any goods or services.

• We do not share your mobile opt-in status or number with third parties for their own marketing.

5. Email Communications

By opting in through a form on the Site, you agree to receive emails from us, including replies to your inquiry, updates, and occasional promotional content. You can unsubscribe at any time using the link in any email we send. Unsubscribing means you will no longer receive updates from us going forward.

6. Your Rights

If you are located in the European Union or another jurisdiction with data protection laws, you have the right to access, correct, update, or request deletion of the Personal Information we hold about you. Contact us using the details below to exercise this right.

Where applicable, we process your information to respond to your inquiry or pursue our legitimate business interest of following up with prospective clients. Your information may be processed or stored outside your country of residence, including in the United States.

7. Data Retention

We retain your Contact Information for as long as needed to respond to your inquiry and maintain our business records, unless you ask us to delete it sooner.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and operational reasons. Updates will be posted on this page with a revised "Last Updated" date.

9. Contact Us

SEATTLE CONFLICT RESOLUTION

kristine@seattleconflictresolution.com

+1 -800-426-5590