Hospitality Managers report that Seattle Conflict Resolution provided:

  • An Advanced customer service capacity

  • Improved staff retention in customer-facing roles

  • a constant improvement cycle- conduct and communication agreements

  • Reduced hostility and harassment while remaining friendly to customers

  • Matching your response to the behavior (i.e. flirting, harassment and entitlement)

  • Basic and intermediate skills practice for the situations you often see

Serviced Offered (By Employee Type)

Public-facing Team Members

a. Conflict Response — Provides de-escalation skills for beginner and intermediate staff

b. Advanced Conflict Resolution — Includes a 2 hour in-person or live webinar for up to 30 people

Supervisors

a. Burnout Mitigation — Includes a 60-minute live webinar for up to 20 people

b. Building a constant-improvement cycle — Includes a 60-minute live webinar for up to 20 people

c. Moderating employee on employee conflict — Includes a 90-minute in person seminar

Owners & Managers

a. Policy Review — Handbook-ready Guide

b. Crisis Response Plan (A Focus Group) — Includes a 45 to 90-minute live webinar

c. Customer Code of Conduct — Includes a 45 to 90-minute live webinar

d. Employee Survey — An anonymous tool utilized to assess your team