Benefits to the Employer:

Benefits to the Team Member

  • Decrease risk of injury, trauma, and assault

  • Increase tactical skills, learn how to not take confrontations personally

  • Practical conflict tools that can be used anywhere

  • Confidence in the face of tough situations

  • Understanding of the mammalian response system

  • Reluctance to being triggered or baited through learning your weak points and improving upon them

  • Reliable team communication protocols and support

  • Quick conflict resolution without loss of customer goodwill

  • A “constant improvement” culture within your team

  • Work in conjunction with private security or police response

  • Low employee turnover related to conflict (which accounts for an estimated 35% of all turnover)

Seattle Neighborhood Farmers Market

“The Neighborhood Farmers Market Alliance utilized the services of Kristine Scott to empower as well as provide proactive tools and resources to our field staff. Often up before it’s light out and leaving after the sun has set, our staff needs the tools to de-escalate folks in crisis as well as proactively design space that maximizes opportunities for positive engagement and feedback.”

We aim to get your team to grow and improve with each conflict. Customers may pull us in for troubleshooting, but the goal is to create an engaging team intervention, replace bad habits with better tools, and support your independence.

Would your team benefit by knowing non-violent intervention techniques that promote customer loyalty?

Schedule your free 30-minute phone or Zoom conflict coaching.

We will talk about conflicts you commonly see and assess where your team's skills and practices may benefit from quick fixes and one-time support.

 

Schedule a Consultation Today

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